Hi there, and Welcome to the Dyesol Online Store.
Here you can make purchases from our products.
Dyesol's Online Store conforms with and supports The Australian Guidelines for Electronic Commerce.
You can also read the Consumer Checklist - this outlines 10 things you should check before ordering online (Adobe Reader required).
We have provided info below on some of the most commonly asked questions. If these don't answer your particular question drop us a line and we will be pleased to help.
Here is how you can contact us:
| Dyesol |
| ABN: |
92111723883 |
| Address: |
PO Box 6212 Queanbeyan
NSW 2620
Australia
|
Telephone:
Fax: |
61 2 6299 1250
61 2 6299 1698 |
| Email: |
purchase@dyesol.com |
Placing an Order
To review what is available simply browse the online catalogue. When you have arrived at the item you wish to order, enter the quantity you desire and click on "Order". When your order contains the items and quantities you wish to purchase, click on the "Checkout" link underneath your order. You will then be asked to provide us with your shipping and payment (Credit Card or Direct Deposit) info.
In the case of payment by Credit Card, your order will be processed online immediately. Once your credit card details are verified (usually takes around 6 seconds) we can pack your order and ship it to you. This transaction will appear on your bank statement as a payment to NTech Media Pty Ltd.
In the case of Direct Deposit, your order will be processed manually. Please note that your order will not be shipped until you have transferred the full amount for your order. Here are the Direct Deposit details you will need to use:
| Bank name: |
Summerland Credit Union |
| Bank Address: |
Molesworth St, Lismore, NSW
Australia 2480 |
| Account number: |
60395 (N-Tech Media Pty Ltd) |
| BSB number: |
802222 |
| International Transfer SWIFT Code. |
CUSCAU2SXXX//AU802222
Summerland Credit Union
N-Tech Media Pty Ltd-60395 |
When making your Direct Deposit, please copy your Dyesol reference number and paste it into the Transaction Reference field. If you do not include your Dyesol reference number your order will not be processed.
| What is a CVV/CVC?
The CVV is a 3 or 4 digit code embossed or imprinted on the reverse side of Visa & MasterCard, and on the front of American Express cards. Visa, MasterCard, and American Express have been using the CVV since the late 1990's. The CVV is an important layer of security to help you avoid Card-Not-Present responses, which can potentially cause your transaction to be denied, and may be required or recommended by some payment processors or merchant banks. |
| Where do I find the CVV/CVC? |
Visa (three-digit CVV2 - Card Verification Value)
The CVV is the last 3 digits after the credit card number on the back of the card in the signature area.
|
MasterCard (three-digit CVC2 - Card Validation Code)
The CVC is the last 3 digits after the credit card number on the back of the card in the signature area.
|
American Express (four-digit CID - Card Identification)
The AmEx CID is printed on the front of the card, above and to the right of the embossed card number
|
All orders are acknowledged at current pricing. We will bill at price in effect at time of shipping. We are not responsible for typos or mistakes found in the price list.
Postage
All Australian orders incur $15.00 postage. As soon as payment is confirmed and orders are processed we expect orders to be delivered by Australia Post within 10 working days.
International orders typically incur AUD$50.00 postage. Orders are processed as soon as payment is confirmed. Delivery times may vary depending upon location but should typically arrive within 15 working days
GST
Our products are liable for GST in Australia. Additionally, all postage costs in Australia are liable for 10% Goods and Services Tax (GST). International orders are not affected by GST and do not have to pay it.
Halted Orders/Refunds/Returns
Should we be unable to fill your order for any reason, we will contact you within two working days with full details and inquire how you would like your order to proceed.
We are not responsible for damage after delivery to the carrier. All claims for shortages or damages must be reported to the carrier immediately.
If you are in any way dissatisfied with Dyesol's service or products, please call us on +61 2 6299 1250 and our friendly staff will address any issues you may have.
Privacy
Absolutely no information posted to our web site or entered into a sales form is ever disclosed to any third party company other than for the purpose of credit card purchase validation. We do not share any consumer data. We will use this information internally to promote our products to our customers.
Security
All transactions at this online store are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. All credit card payments are processed in real-time for your security and immediate peace of mind. For payment options we accept Credit Card or Direct Deposit. Accepted credit cards are MasterCard™, Visa™, Bankcard™, and American Express™. This transaction will appear on your bank statement as a payment to NTech Media Pty Ltd.
We use proven technology developed by Camtech and implemented by NTech Media to ensure the highest level of protection.
Any information that you send to us is encoded with Secure Sockets Layer (SSL) encryption technology. This sophisticated encryption process ensures that prying eyes are unable to decode your personal data when it travels from your computer to ours, and from our computer to the bank's.
You can tell your browser is in secure mode in the checkout by looking for the padlock icon in the bottom corner of your browser window.
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